Profile

IT Helpdesk Lead with 5+ years of experience in Microsoft 365, Intune, Azure AD, and Azure infrastructure. Strong in automation, endpoint management, and hands-on cloud projects, with a focus on improving workflows and delivering practical, reliable solutions.

IT Support / M365 Automation Azure Self-hosting

Summary

Role: IT Helpdesk Lead (endpoint support, M365 operations)
Focus: moving toward Cloud / DevOps through real labs and portfolio projects
Strengths: troubleshooting, structured thinking, documentation-first work
Stack: PowerShell, basic Python, Docker, Azure networking, VMSS labs

Experience

IT Helpdesk Lead (Sisal)

01/11/2020 – Present | Tirane, Albania

Lead day-to-day IT support operations, ensuring SLAcompliance, timely escalations, and efficient issue resolution
Coordinate onboarding/offboarding workflows, managing user permissions, group memberships, and access across Microsoft 365, AD, and Intune.
Write simple automations (PowerShell) and keep procedures documented and repeatable
Collaborate with security, HR, and infrastructure teams to maintain policy compliance, asset tracking, and governance.
Support modernization projects involving Intune, Autopilot, hybrid identity

Microsoft 365 Exchange Online PowerShell Active Directory, Azure AD, Group Policy SCCM

Portfolio Work

Cloud + self-hosting.

Yamtrack: Self-hosted media tracker (Docker + Celery + Redis) with automated volume backups, cron-based import validation, and Healthchecks.io + Discord failure monitoring.
Azure Weather App: VMSS + Load Balancer architecture, internal DB tier, probe strategy

See projects